To GRAMERCY Insurance Company ("GIC") Policy Holders
GIC values you as a customer and respects your right of privacy. We want to assure you that we have taken steps and will continue to take steps to maintain and safeguard your private information. This privacy policy summarizes and describes our efforts to meet this objective as is required by 28 TAC, Ch. 22. In this notice, you will discover what information we collect, how we use it, and how we protect it from unauthorized access.

Security
GIC recognizes the importance of respecting the privacy of our policyholders and applicants. We have established physical, electronic, and procedural policies and protections to ensure that your personal information is kept confidential in accordance with this privacy policy. We want to assure you that any information that we gather is used strictly to affect, administer, or enforce a transaction requested or authorized by you. Furthermore, we also restrict access to your personal information within our organization, and we only provide it to those employees who need the information to service your account.

Information We Collect We collect personal information about you and all policyholders from the following sources:

• Information you gave to us or to your agent when submitting an application for one or more policies of insurance.
• Information from companies within GIC’s group of companies (GIC and affiliates).
• Depending on the product requested and in order to verify your information and properly underwrite your request, we may obtain information from consumer reporting agencies (including credit information), medical providers, various state and National databases, or others.

How We Use Your Information We use your information within GIC for the following reasons:

• To protect you. The information we maintain about you and your policies of insurance help identify you and help protect you against unauthorized access to your information.
• To provide service. Your information helps us respond to your inquiries more efficiently.
• To improve and develop our products and services. Every policy we offer is designed to protect you and/or your property. The information we gather is analyzed and processed in order to provide you with a superior product at a reasonable price.
• To sell you insurance. Much of the information we gather is used for underwriting insurance products for you.

Information We Disclose When we disclose your information to companies outside our group, we do so only for specific purposes as applicable and as permitted by law. Accordingly, when we disclose information, we require companies to which we disclose your information to maintain and protect its confidentiality. We may disclose information to the following types of outside companies or entities:

• Independent contractors, such as technical system consultants, who program our software or maintain our systems to help us administer our products for you.
• Governmental or quasi-governmental entities, such as state insurance departments, guaranty funds or rate advisory organizations.
• Companies whom we have retained to provide services on our behalf or companies we have retained to administer your policy or account. For example, we may provide a body shop or contractor your name and address to hasten the repair process.
• To sell you insurance. Much of the information we gather is used for underwriting insurance products for you.

Some insurers release personal information to non-affiliated third parties that provide marketing support for products and services other than those offered by that insurer. GIC does not. If we change our policy, we will give you a supplemental notice with instructions on how you may opt out of this information sharing.

Questions?
We value you as a customer and policyholder. If you have any concerns about our privacy policy, you are entitled to access your personal information that we possess or can reasonably retrieve. This information can be obtained from your agent or directly from us. However, before we respond to a request by or through your agent, you must provide a signed and notarized request indicating that we can provide such information to your agent. All information requests must be in writing, contain your policy number, and be signed by you. You can send it to:

Attn: Mr. Todd Campbell
Gramercy Insurance Company
3109 Crossing Park Road
Norcross, GA 30071

This Privacy Statement describes our privacy practices for both current and former policyholders. We will provide one copy of this notice to joint policy or contract holders; please share this information with everyone covered by your policy.